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faq

FAQ

Frequently asked question

Our client experience team utilizes email to deal with the majority of cases. Our support group is accessible 24 hours each day, 7 days every week, and we typically respond within just a couple of hours! The more thorough you are in your request, the sooner we'll be able to assist you

To get a quote, just begin by making a booking. As soon as we know some details about your requirements, we'll present you with the charge. Remember that appointments carry a three-hour minimum.

It’s your choice to be at home or not. Once you reserve a booking, you'll be requested to provide your professional entry instructions. In case you possess a doorman or can stash a key someplace, there's no requirement for you to be home. Despite that, don't hesitate to stay during the booking. Whatever you're generally OK with is fine.

At any rate, kindly remember your bookings. We'll remind you with an email, an instant message, and a push notification, but in case of expert can't get in the door by adhering to your entry instructions, or in case you’re not at home when you said you would be, you'll be charged with the full cost of the booking.

Tipping is voluntary. If you’d wish to leave a tip for a job done the accurate way, you can. The quantity is at your discretion, but we prescribe £5 to £10.

Is Handy insured?

Trust, wellbeing and security are principal concerns at Handy, so Handy is insured in case anything goes amiss. If something is awry, kindly, don't stop for a second to contact our customer experience team.

What's the cancellation policy?

The Handy platform is established to be adaptable. You won’t be charged any excess pounds in case you cancel any reservation. Moreover, we remain the sole service that offers this approach to our lovely customers.

Hours of operation

We know you're busy, therefore, the hours available on the platform are as wide as possible. Experts can show up as soon as 7 a.m. and finish as late as 10 p.m.

How We’re Handling COVID-19

At Cool Handyman, our primary concern is the welfare of the customers and experts utilizing our platform. The accessible services through Handyman are considered important and thusly, we are operational in every typical service area. All things considered; we realize things right now seem to be a bit different than they used to at bookings.

Since the COVID-19 pandemic first began Cool Handyman  has:

  • Provided compensation to any experts who are under compulsory quarantine or diagnosed with COVID-19.
  • Distributed Personal Protective Equipment (PPE), gloves and masks, to professionals during the initial months of the pandemic.
  • Provided directions to experts about safety precautionary measures, for example, requiring they:
    • Bring and use PPE at appointments.
    • Remain at home and rest in case they feel ill.
  • Waived cancellation dues for any Clients and Experts who
    • Have been diagnosed with COVID-19
    • Felt sick on the day of the arranged booking
    • Were in obligatory isolation or were self-isolating.
    • Did not feel secure having a reservation due to COVID-19 outbreak

On the day of your booking, we recommend you:

  • Stay in a room separate from the one your expert is cleaning. This will allow the
    professional to clean carefully and without disruption, and let you maintain the 6-
    foot person to person distance currently suggested by the CDC.
  • Drop or reschedule bookings in case you feel sick or are worried about the security of those living in your home or your expert.

We’ve likewise issued the above directions to all of our active Cool Handyman professionals.

As usual, we’re here for you, your home, and the experts who utilize our platform. In case you have any other questions or concerns, kindly utilize the form below to contact us. Stay safe and thank you for being an esteemed member of the Cool Handyman community.

Where does Handy work?

Cool Handyman is accessible in major cities of the United Kingdom, and we're consistently growing.